Equipment returns, warranty and upgrades

Please keep your copy of the waybill for reference and for tracking purposes.

All rented TELUS-owned equipment must be returned to TELUS within 30 days as requested.

Set Top Boxes and PVRs:

UIW8001TLU (4K)/UIW8001TLU2 (4K) UIW4001TLU (4K)/UIW4001TLU2 (4K) VIP5662 (4K) VIP5602 (4K)

Type of Gateways:

TELUS Wi-Fi Hub (white gateway) Actiontec T3200M (black gateway)

IQ2 Panel/IQ4 Panel Outdoor Cameras Indoor Cameras

Before removing the panel, make sure that your services have been successfully cancelled. Please

contact us

to have the panel put in test mode.

: You'll need a screwdriver in addition to the equipment included in your kit.

: You'll need a screwdriver in addition to the equipment included in your kit.

: You'll need the following in addition to the equipment included in your kit:

: If your camera is mounted, you'll need a screwdriver in addition to the equipment in your kit.

: You'll need the following in addition to the equipment included in your kit:

: If your camera is mounted, you'll need a screwdriver in addition to the equipment in your kit.

: If your camera is mounted, you'll need a screwdriver in addition to the equipment in your kit.

:

If you bought a TELUS device with this agreement, you’re covered by a legal warranty, guaranteeing ordinary use for a reasonable time. If the TELUS device breaks by no fault of yours during the first year from purchase, then TELUS will replace the equipment with the same or similar model at no cost to you. If the device purchased from TELUS is a third-party branded device, and the device is found faulty within the first 30 days of installation, TELUS will replace the equipment free of charge.

Third-party branded device purchases are also covered by the manufacturer’s warranty, which you can find in the packaging of your device. Each manufacturer has its own warranty, but they generally cover repairs required to fix defects for up to a year. If you need additional help, please

contact us

.

Personal Security devices, including batteries, are covered by a one-year warranty. If the device requires replacement during this period, please

contact us

.

Smarthome Security, SmartWear Security devices and Boost Wi-Fi may be returned within the first 30 days of service.

: After 30 days from the original purchase date, no returns are accepted.