Logging in to your My TELUS with 2-factor authentication

When you log in on a device or browser that we do not recognize, you will be prompted to enter a code. Here’s how to retrieve it:

: Make sure you enter the code immediately, as it will refresh every 30 seconds for your security.

If you don’t have your primary phone with you, you can use your recovery method to log in.

If you don’t have your primary phone with you, you can use your backup codes to log in.

: Backup codes can only be used once, so make sure you’re not using a previously used backup code.

When you log in on a new device or browser and are asked to provide a verification code, you are given the opportunity to trust that device. This means that the next time you log in on that device and browser, you won’t be asked for a verification code.

: We do not recommend this option for a shared or public computer, as it could expose your account to a security risk.

You can manage your trusted devices at any time in My TELUS on the page within , online or in the app.