Manage or update My TELUS information

Use your browser and My TELUS to manage and monitor all of your TELUS services.

Find the instructions to

change your email address

.

Pre-authorized payments are set up on your account and will take effect with your next bill.

: It may take up to 1 full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges.

Your updated pre-authorized payment information is now updated on your account.

: It may take up to 1 full billing cycle for pre-authorized payments to take effect. If you have a balance due on your account, it is recommended that you make a one-time credit card payment to avoid late charges.

The account owner determines the account privileges of all members and the account manager can oversee these privileges (with the exception of the owner's account rights). The account owner and manager may grant access to new users, modify a user's privileges or terminate a user's access to the account.

If you would like to cancel an account or service, please

contact us

.

We are continually adding functionality to but currently this is not an available option. If you would like to close or cancel an account please

contact us

.

If you need to change your billing names please

contact us

.

If you've made a payment on your TELUS Mobility bill near or after your payment due date, you can report it online or by phone.

To see if you’re eligible to send an online payment notification:

: This service is not available on the .

You'll need your TELUS PIN number when using this method.