You're currently in Personal Support. If you're a Business customer, visit our
My TV has no video (black screen)
What to do if one or more of your TVs display only a black screen.
While the set-top box is starting up or resetting, make sure not to touch any buttons and wait for the TV signal before handling the remote.
If you have a wired digital box, follow these steps to restore/improve your service.
One TV affected
Some TVs affected
All TVs are affected
If you have a wireless digital box
Did this article solve your problem?
Yes
No
Learn about accessibility at TELUS