Optimize your Smart Hub experience

Place the Smart Hub above ground and near a window and on an elevated surface such as a table or shelf. If you have a multi-story home, the highest floor is best

To ensure the best experience, we suggest moving your Smart Hub throughout your home and conducting a

speed test

at each location with only 1 device connected to the hub and the hub connected to it by Ethernet cable. The location that gets the fastest download speed should be where your Smart Hub is placed : Please skip this step if your Smart Hub is connected to an external antenna or you have an Outdoor Unit (ODU).

Foliage can impact your Smart Hub connection which can impact speed. Again, try moving the device around in your home following the steps above if you notice a drop in speed in springtime

Avoid placing the Smart Hub on the floor, in basements or closed in areas like closets or cabinets. Also avoid placing near mirrored objects, fish tanks or objects that may obstruct the signal

If it’s in a location that is surrounded by other electronic items (see the list of items under the section

Minimize radio interference

below) move it away from these items to ensure you have good signal strength

Cordless telephone base station

Other wireless modems or routers

Dense or metallic objects (file cabinets, brick walls, etc.)

Copper or other metallic pipes

Appliances, such as microwave ovens, air conditioners and television sets

Garage door openers

Building materials

Bluetooth devices

Wireless speaker system

Baby monitors

Wireless security cameras

Certain monitors and LCD displays