Learn how to solve Wi-Fi coverage issues and improve wireless internet performance
Your surroundings | |
Your setup and usage |
Criteria | 2.4GHz | 5GHz |
Coverage | Covers a larger area and has longer range than 5GHz | Covers a smaller area in your home and has less range than 2.4GHz |
Interference | More susceptible to interference from microwaves, cordless phones, baby monitors and neighbours’ Wi-Fi | Less susceptible to interference than 2.4GHz. Ideal for apartments with interference from neighbours’ Wi-Fi |
Type of usage | Email, instant messaging, web browsing | Streaming video, video games |
Personal devices | Expected Wi-Fi speed (Mbps) | |
2.4GHz | 5GHz | |
Older and entry-level tablets | ||
2013 Apple iPad Air | 50 | 210 - 250 |
2013 Samsung Tab 8 | 25 | 55 |
Older and entry-level smartphones | ||
2014 Apple iPhone 6 or older | 65 | 180 - 250 |
Newer and premium smartphones | ||
2017 Samsung Galaxy S8 | 95 | 430 - 490 |
2016 Apple iPhone 7+ | 95 | 430 - 490 |
Older and entry-level laptops | ||
2013 MacBook Pro 10,2 | 120 | 240 |
2014 HP Elitebook | 65 - 90 | 135 |
Newer and premium laptops | ||
2015 MacBook Pro 12,1 | 125 | 395 - 470 |
2016 Acer Aspire V15 | 105 | 475 - 525 |
Factors that impact Wi-Fi speed | Ways to improve | |
Device specific ![]() | Older devices that operate only on 2.4GHz band. | Upgrade to a newer device that is also capable of operating on 5GHz. |
Running a large number of applications at the same time. | Close inactive applications. | |
Software version is outdated. | Install the latest manufacturer software for fixes and updates. | |
Viruses or malware that impact your security. | Install TELUS Online Security. | |
General Wi-Fi ![]() | Wi-Fi band that you are connected to. | Enable Smart Wi-Fi |
Distance is far from your modem. | ||
Large number of devices using Wi-Fi at the same time. | Disconnect inactive Wi-Fi devices or connect them by Ethernet. | |
Low speed plan. | Upgrade to a higher speed plan. | |
Interference from nearby electronic devices. | Avoid using your devices near devices such as microwaves, baby monitors or cordless phone stations. |