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Troubleshooting your Outdoor Camera

If you are experiencing issues with your Outdoor Camera (V722/V723), check out the LED status reference guide below to assist with your troubleshooting.

Guide to troubleshooting your Outdoor Camera issue

LED pattern

Status

Description

Power off

Please check the power source.

Active

Your camera is ready and connected to your TELUS SmartHome Security System.

Local network connection

Camera is connected to the network but not to the internet. If this happens, here are some tips to troubleshoot:

  1. Verify internet access from another device (i.e. laptop) on the same network to confirm if it’s an internet or camera issue. If it’s a camera issue, try moving your camera closer to the router

  2. Power off your router for a full 60 seconds to reset your internet

  3. Reboot your camera and wait 10 seconds before trying again.

Factory reset

Your camera is restoring to factory default settings. To perform a factory reset, press and hold the WPS button for about 10-15 seconds.

Power on or no local or internet connection

The camera is powering on, this takes between 60-90 seconds. If longer than 90 seconds, the camera is not connected to the internet.

Starting up

Please wait, the camera is powering on or a firmware upgrade is in progress.

Wi-Fi access point mode

Your camera is ready to connect to the Wi-Fi network.

If you are still experiencing issues after troubleshooting, please contact TELUS at 1-855-255-8828.

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