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Prepaid top-ups: Online, over the phone and in-store
Learn how to make one-time or automatic top-ups to your prepaid account.
Payment methods
To make one-time top-ups or set up automatic top-ups, you can register the following methods of payment:
Online and over the phone
Credit card
This ensures your balance never reaches zero and that your services remain active at all times.
In-store
Instant Top-up
Prepaid voucher
Vouchers and Instant top-ups are available in
select stores across Canada
.
Register your credit card
Register your credit card online
Log in
to your My TELUS account
Select the
Account activity
tab
Select
Register my credit card
Enter the required credit card details
Select
Continue
Wait for confirmation that your credit card registration was successful
Register your credit card on the My TELUS app with your prepaid smartphone
Log in
to the
My TELUS app
Select
Register
payment card
from the menu
Enter your credit card details. Select
Continue
Confirm details and submit
Register your credit card on the My TELUS app with your prepaid phone
Call
#123
Enter your 4-6 digit Security PIN (Personal Identification Number)
Press
5
to register a credit card. Follow the prompts to provide your credit card details
Wait for confirmation that your credit card was successfully registered
Note:
You may call 1-877-277-7745 from another device. You will need to enter your subscriber number and PIN before registering your credit card.
Pay with a credit card (automatic top-ups and one-time payments)
Make a one-time payment online
Log in
to your My TELUS account
From the
Overview
tab, click
Top-up your account
Select
Credit card
from the menu
Choose your top-up amount
Enter the required credit card information
Select
Continue
The top-up amount is added to your TELUS Prepaid account balance.
Set up automatic top-ups online
Log in
to your My TELUS account
If you have multiple accounts, select
Manage Prepaid
for the account you’d like to update
Select
Automatic top-ups
Select
Set up automatic top-ups
Choose your top-up preference
Choose your top-up amount
Enter the required credit card information
Select
Continue
. Wait for confirmation that the registration was successful and for details on your next top-up date and amount
Set up automatic top-ups over the phone
Call
#123
Enter your 4-6 digit Security PIN (Personal Identification Number)
Press
2
and follow the prompts to set up automatic top-ups
Note
: You may call 1-877-277-7745 from another device. You'll need to enter your subscriber number and PIN before completing this process.
Pay with Instant top-up
Instant Top-ups are available in
select stores across Canada
.
Top-up instantly at a store location:
Visit a
participating store
Ask the cashier for a TELUS instant top-up
Tell the cashier your desired top-up amount. You can add between $10 and $100
Provide the cashier with your TELUS prepaid phone number and wait for confirmation that your top-up was successful
Pay with a prepaid voucher
Prepaid vouchers are available in
select stores across Canada
.
Use a prepaid voucher PIN online
Log in
to your My TELUS account
From the
Overview
tab, select
Top-up your account
Select
Top-up PIN
. Enter the 12 digit PIN in the space provided
Select
Continue
and wait for confirmation that your top-up was successful
Use a prepaid voucher PIN on the My TELUS app
Log in
to the My TELUS app
Select
Top-up
Select
Voucher
Select
Top-up account
Enter the 12 digit PIN
Select
Top-up now
Confirm details and submit
Use a prepaid voucher PIN over the phone
Call
#123
Select
1
to top-up and follow the prompts to enter the 12 digit PIN
Wait for confirmation that your top-up was successful
Note
: You may call 1-877-277-7745 from another device. You'll need to enter your subscriber number and PIN before completing this process.
Where to top-up with instant top-ups or vouchers
Instant top-up and voucher locations
Canadian Tire Gas
Esso
Gateway Newstands
MacEwen
Hasty Market
Wilsons Gas Stops
Note
: Not all locations may support both Instant Top-ups and vouchers. Contact your local store for details.
Voucher-only locations
TELUS Stores
TELUS Authorized Dealers
Participating grocery stores, gas stations and convenience stores
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The easiest way to pay your TELUS bill is by pre-authorized payments. There are many other simple ways to pay as well.
Set up and manage pre-authorized payments
Learn how to set up and manage pre-authorized payments on your My TELUS account so that you never have to worry about paying your bill on time.
Help with late payments and overdue balances
Review your options for an overdue balance, including resolving payment issues and setting up a payment arrangement.
Learn about accessibility at TELUS