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Prepaid top-ups: Online, over the phone and in-store
Learn how to make one-time or automatic top-ups to your prepaid account.
Payment methods
To make one-time top-ups or set up automatic top-ups, you can register the following methods of payment:
Online and over the phone
This ensures your balance never reaches zero and that your services remain active at all times.
In-store
Vouchers and Instant top-ups are available in
select stores across Canada
.
Register your credit card
Register your credit card online
Register your credit card on the My TELUS app with your prepaid smartphone
Register your credit card on the My TELUS app with your prepaid phone
Note:
You may call 1-877-277-7745 from another device. You will need to enter your subscriber number and PIN before registering your credit card.
Pay with a credit card (automatic top-ups and one-time payments)
Make a one-time payment online
The top-up amount is added to your TELUS Prepaid account balance.
Set up automatic top-ups online
Set up automatic top-ups over the phone
Note
: You may call 1-877-277-7745 from another device. You'll need to enter your subscriber number and PIN before completing this process.
Pay with Instant top-up
Instant Top-ups are available in
select stores across Canada
.
Top-up instantly at a store location:
Pay with a prepaid voucher
Prepaid vouchers are available in
select stores across Canada
.
Use a prepaid voucher PIN online
Use a prepaid voucher PIN on the My TELUS app
Use a prepaid voucher PIN over the phone
Note
: You may call 1-877-277-7745 from another device. You'll need to enter your subscriber number and PIN before completing this process.
Where to top-up with instant top-ups or vouchers
Instant top-up and voucher locations
Note
: Not all locations may support both Instant Top-ups and vouchers. Contact your local store for details.
Voucher-only locations
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