Resetting a Network Access Hub modem

Factory resetting your gateway will put all the settings back to default configuration. You should only do this if you are instructed to do so by one of our agents or one of our support articles.

To reset your gateway to its original factory settings:

Performing a factory reset on the gateway will enable on it. This technology allows your gateway to switch frequencies (2.4 GHz and 5 GHz) automatically, depending on your connectivity needs.

Factory resetting your gateway will erase and reset any customized Wi-Fi name and password you may have. If you require assistance setting up a customized network name and password visit

Change your Wi-Fi network's name and password

.

: Restarting or resetting your gateway may only provide a temporary fix to your problem, if you find the issue reoccurs

contact us

in order for us to find and fix the root cause of your problem.