Set up and manage pre-authorized payments

You can set up pre-authorized payments using your chequing account, Visa debit, Mastercard debit or by credit card. Follow these directions:

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Watch this video to learn how you can set up and manage your pre-authorized payments.

You can also set up (or update) pre-authorized payments from the screen in the app.

You can update or cancel pre-authorized payments online or through the My TELUS app at any time.

Some Visa and MasterCard issuers automatically update your credit card details when they change, such as when your card expires or is replaced. This ensures you have seamless, uninterrupted payments.

These automatic updates are a service provided by participating card issuers and aren’t managed by TELUS.

To learn more, please contact the bank or financial institution that issued your card.

: Automatic updates are not guaranteed, so we still recommend updating your card details manually before your card expires.