Welcome to TELUS Mobility

You can manage all of your TELUS mobility services in the

My TELUS app

and online with

My TELUS

. Register or log in for any of the following activities:

Before you get started, you will need the following:

Make sure your current phone number remains active to complete the transfer and do not discard your old SIM or delete your old eSIM. Keep the device you will use with TELUS nearby and ready to go when prompted. To begin the transfer, register or log in to My TELUS and visit the

transfer your number

page.

For additional details, visit the

transfer your Canadian phone number

support page.

Learn

how to set up SIM and eSIM

on Apple and Android phones by following the step-by-step instructions in this article.

Like all service providers, TELUS bills one month in advance. As a result, your first bill might be different from the bills you’ll receive in the future. Watch this video to learn more.

TELUS offers paperless billing. You will receive an email and/or SMS notification of your e.Bill 2-5 days after your billing date.

Register or log in to the

My TELUS app

and go to the Billing tab where you can:

If you need additional help, please visit our Support page to

understand your mobility bill

and other types of charges.

Register or log in to My TELUS and select

Plans & Devices

to check the details of your service. You can also check your Customer Service Agreement which is at the very bottom of the tab.

Learn how to

troubleshoot data problems

.

Data proration means that you won’t have access to the full amount of your data until your next billing cycle. This happens when you make a rate plan change or join TELUS during a billing cycle.

For example, if you switch from a 6GB rate plan to a 10GB rate plan with 12 days left in your billing cycle, you will have access to 4GB of data for these 12 days. You will have access to the full data amount once you enter your first full billing cycle.

Learn more about

data proration

.

To learn more about your phone’s features, check out the

device-specific tutorials

. Just choose the device type you have and what you would like to learn about.

Learn how to

set up mobile voicemail

.

For any other questions regarding your smartwatch, visit the

device specific tutorial

page or our

Smartwatch FAQ

page.

Having trouble with your device? Turning off your device and then turning it back on again fixes many common issues. For other support options: