Set up or fix the Wi-Fi connection to your smart devices

Using a device that is connected to your home internet, open a web browser

Enter the following in the address bar at the top:

http://192.168.1.254

Press (Return) and the modem’s home screen is displayed

Log in with the following information: a. Username: admin b. Password: see the Admin Password printed on your modem c. If the original Admin Password does not work or you’ve forgotten a custom created password, you may need to

factory reset your modem

.

If you have our

Network Access Hub (modem) and Boost Wi-Fi 6 (router)

, see the note at the bottom. If you have a different modem, go to the next step.

Select the or tab

Select the frequency a. If you have the

TELUS Wi-Fi Hub Modem

or the Boost Wi-Fi 6, follow these steps for both the 5GHz-High and 5GHz-Low frequencies

Under , select or

Click or settings

With the 5GHz disabled, follow the setup instructions for your smart device to connect the device to your Wi-Fi on the 2.4GHz band

After setting up the smart device, follow the same steps above but select in step 8

Using a device that is connected to your home internet, open a web browser

Enter the following in the address bar at the top:

http://192.168.1.254

Press and the modem’s home screen is displayed

Log in with the following information: a. Username: admin b. Password: see the Admin Password printed on your modem c. : If the original Admin Password does not work or you’ve forgotten a custom created password, you may need to

factory reset your modem

.

Select the tab

In the menu on the left, select

Under , select

Click

After separating the Wi-Fi into two networks, connect your smart devices to the 2.4GHz band.

Using a device that is connected to your home internet, open a web browser

Enter the following in the address bar at the top:

http://192.168.1.254

Press Enter (Return) and the modem’s home screen is displayed

Log in with the following information: a. Username: admin b. Password: see the Admin Password printed on your modem c. If the original Admin Password does not work or you’ve forgotten a custom created password, you may need to

factory reset your modem

.

If you have our

Network Access Hub (modem) and Boost Wi-Fi 6 (router)

, see the note at the bottom. If you have a different modem, go to the next step.

Select the or tab

In the menu on the left or top, select the

Select or

Click or settings

Write down your Smart Device Wi-FI SSID name and password/security key

After enabling the TELUS Smart Devices network, go to your smart device’s Wi-Fi settings and manually connect to the network by typing in the SSID Name and Password a. The smart device network will not appear on your device’s available or nearby Wi-Fi list as it is a hidden network. On most devices, select Other to manually enter the network SSID name and password. The name and password are case sensitive.

To disable the TELUS Smart Devices network, follow the same steps above but select or in step 8. Any devices connected to the smart devices network will be automatically disconnected.