SmartHome Security panel and system support

If your power goes out, your place could still be secure with TELUS SmartHome Security, depending on how your system is set up. Our SmartHome Security systems are designed to protect you non-stop, even when there's no power.

Here are some things to think about:

: How long the backup power and cellular connection last can change based on your equipment and setup. If you're not sure about your security system during a power outage,

contact us

or check the user manual.

Bad weather might make TELUS SmartHome Security panels beep or show low signal messages or a "trouble light" indicator. If your panel is acting up due to the weather, try arming and then disarming your security system from the keypad to stop the beeping.

Whether you've got a TELUS SmartHome Security or ADT by TELUS panel, beeping could mean different things that need attention. Here are some possible causes:

For exact instructions for your security system's model and setup, read the user manual or

contact us

. We'll give you steps to solve the issue.

To stop beeping on your TELUS SmartHome Security system, do these steps:

For steps on how to stop the panel from beeping, see the

How to cease panel beeping guide

for ADT by TELUS panels. For TELUS SmartHome Security panels, please read the instructions on the

Arm or Disarm my system page

. If you prefer to use the TELUS Smart Home app or web portal, you can follow instructions on

this page

.

If none of these steps help, please

contact us

for specific instructions based on your system. We'll help you stop the beeping.

: These steps are general tips. The steps to stop beeping on your security system could change based on your system's model and setup.

TELUS SmartHome Security has ways to keep you connected to your home while you are away. Through an easy-to-use mobile app, you can check on your place remotely, get instant notifications and control your security system. You can also access your security system through your

TELUS SmartHome Security account

.

Whether you're traveling for work, on vacation or doing errands, TELUS SmartHome Security lets you stay informed and take action if anything unexpected happens.

You don't need to turn on your service again after coming back from an evacuation. Your system stays on even when you're away, and if your place loses power for a while, your panel will start again on its own.

When you leave, set your security panel to "Away" mode and let TELUS SmartHome Security handle everything. Our central alarm monitoring team will reach out to you using the emergency contact information you provided in the event of an alarm.