What is Guard Response?

Guard Response is an additional service which sends a certified and trained guard to your home to verify whether an intrusion alarm is a true event or a false alarm.

In the event of an intrusion alarm at a premise the TELUS monitoring station will attempt to verify the intrusion alarm by calling the customer and their emergency contacts. At this stage one of the 3 actions will occur:

Thus it is important to note that Guard Response does not replace police services. Rather, Guard Response supplements the customer’s ability to verify whether an intrusion alarm is a true event or a false alarm, which may be a necessary step required to dispatch police in some areas. Please contact your municipality for details on authority dispatches and permits required.

: TELUS monitors additional alarm events (e.g. fire, flood, other environmental, etc.). However, Guard Response is only used to verify intrusion alarms.

Guard Response is available in most Canadian municipalities nationwide and therefore, some locations may not be able to add on Guard Response.

Speak with a TELUS representative to see if your location is eligible for the Guard Response add on.

The priority responsibility for the guard is to verify whether the intrusion alarm is a true event or a false alarm. This is accomplished by:

If a guard confirms the intrusion alarm is a true event, the guard will:

: There is an incremental charge for this service which the customer must authorize in advance.

Guard Response service provides peace of mind in the form of:

: We cannot guarantee response times as delays may be outside of the Guards’ control e.g. traffic, weather conditions, etc.

If you have the Guard Response add on, TELUS does not charge for up to 4 dispatches in a rolling 12-month period. If you exceed this number of dispatches, fees may apply for additional dispatches.

If you have Guard Response included as a $0 add on and cancel it, you will need to add on Guard Response at $5 per month.