How do specialist referrals work?

Certain Allied Health specialists, such as registered massage therapists, mental health counsellors and physiotherapists, may not be covered by your provincial health insurance.

In these scenarios, you will be sent a referral letter directly in the app where you can download, email or print the PDF to share with the Allied Health specialist of your choice.

To find this referral letter:

If you have a primary care provider, they are your best resource for providing you with your primary care needs. TELUS Health MyCare clinicians are a valuable option when your primary care provider is not available. Our clinicians can order prescriptions, labs and imaging. Due to the potential complexity of specialist referrals, which sometimes requires a prior in-person assessment, your primary care provider is the best person to arrange a specialist referral. If you do not have a primary care provider and are using TELUS Health MyCare for all your healthcare needs, a clinician in the app may be able to also assist with your specialist referral. If you are attached at one of our clinics, your primary care provider will provide you with any necessary referrals, but may require you to be seen in person first.