TELUS Bring-It-Back™ explained

The new Bring-It-Back™ program lowers the upfront cost of a new device. Getting the latest and greatest smartphones just got friendlier. Learn more about our

Bring-It-Back™ eligible devices

.

As a Bring-It-Back™ customer, you can either return your device to TELUS or keep it by paying off the Bring-It-Back™ amount. Learn how to do either by following the easy step-by-step guides below.

You can leave the program at any point during your contract by paying back the Bring-It-Back™ program amount. At any point after the first 6 months, you can also leave the program by bringing back your phone. Keep in mind that by paying back the Bring-It-Back™ program amount or bringing back your phone, you may still have an Easy Payment balance remaining on your account. Clearing one does not clear the other.

To complete an upgrade, you will need to first clear the Bring-It-Back™ program amount from your account. This can be done anytime by paying back the Bring-It-Back™ program amount or returning the device. Keep in mind that you may still have a device balance to pay off.

If you’re upgrading to a new phone online, you can return your device without visiting a store by selecting to mail it back to us with

Online Returns

. Alternatively, you can bring the phone back to a physical TELUS location to complete the return.

You can still return your device online through our Trade-In program and receive a Trade-In credit at a participating TELUS location. Find the

Trade-In value of your device

or take advantage of the

TELUS Device Checkup app

to help you assess your device’s value.

Use our

store locator

to find the nearest TELUS store.

No, Bring-It-Back™ must be selected at the time of your contract start date. You cannot join partway through an already existing contract. If you would like to sign up for Bring-It-Back™ you will have to end your current contract and renew with Bring-It-Back™.

We consider many things when deciding which devices to include in the Bring-It-Back™ program. Based on market conditions, we are constantly evaluating what devices to include in the program.

Taxes are charged upfront at the point of sale on the amount before the Bring-It-Back™ program amount being removed. When you return your device or pay back the Bring-It-Back™ program amount you will not be charged any additional tax.

For a device to be considered eligible for return, it must meet the following 6 criteria:

If it does not meet the criteria you will need to pay the Bring-It-Back™ Program Amount or you can return your device through our

Trade-In program

at a participating TELUS location. Find the

Trade-In value of your device

here or use the

TELUS Device Check Up App

. Keep in mind that you may still have an outstanding balance to pay off.

If your phone is damaged and no longer meets the Bring-It-Back™ eligibility criteria, you will be required to pay the Bring-It-Back™ Program Amount. Be sure to sign up for

AppleCare+

or

TELUS Device Care

. That way if something happens to your phone, we’ll exchange it for the same device and you can avoid any additional charges.

If you do not have AppleCare+ or TELUS Device Care, you can also repair your device before returning it. Check out our preferred repair partner

Mobile Klinik

and find a location near you using their

store locator

.

If you don’t have an extended warranty, you can also return your device through our Trade-In program at a participating TELUS location. You can

look-up the Trade-In value

of your device online or with the

TELUS Device Check Up App

.

At the end of your 2-year contract, you will need to decide if you want to either:

Joining My TELUS is the easiest way for you to manage and stay up to date on important information regarding your account. You can use My TELUS to review Bring-It-Back™ information, including notification banners that remind you to return your device.

If the Trade-In value of the device exceeds its Bring-It-Back™ amount, the difference will be credited to you and your return will be processed as a trade-in. You can

look-up the Trade-In value

of your device online or with the

TELUS Device Check Up App

.

If you’re upgrading to a new phone online, you can return your device without visiting a store by selecting to mail it back to us with Online Returns. Learn more about

Online Returns

.

You can return your Bring-It-Back™ device at any TELUS store. Use our

store locator

to find the nearest TELUS store. When searching for your nearest store, don’t forget to apply the Bring-It-Back™ filter.

Subject to approved credit. Not available to customers on the credit limit program. Returned device must be in good working condition or you will be responsible for the difference between the Bring-It-Back™ program amount and the lower trade-in value for a device that is not in good working condition trade-in standards published at the time a device is returned will apply.

Applicable sales taxes are calculated at time of purchase on the full purchase price. You will not be charged tax on the Bring-It-Back™ program amount if you chose to keep your device and pay back the Bring-It-Back™ program amount at, or before, the end of the 24 month term. Bring-It-Back™ program is only available while you subscribe to mobility service. If mobility service is cancelled before the end of the term, the Bring-It-Back™ program amount will be charged to your TELUS bill. Only available at participating locations.