TELUS Home Assistant on Amazon Alexa for Optik TV

I can't find TELUS Home Assistant on the Alexa app

TELUS Home Assistant is released in the store of Amazon Alexa. If you didn’t find TELUS Home Assistant by searching, it's likely because your account is set up for U.S.

To change the country to Canada on your account, please follow these steps:

Error message while linking TELUS Home Assistant in Alexa application

You may experience intermittent linking issues when linking with TELUS Home Assistant via the Alexa app. In the meantime, please try the following fixes for the issue:

The commands are sometimes slow to respond

We are continuing to work hard with Amazon to improve the speed of the commands. If you are experiencing extended slow response time, please try the following troubleshooting steps:

“Search for” and “Find” commands are not always triggering a response.

These two commands are being developed to make it easier for you to search. In the meantime, please use the phrase “Show me”.

Issues with commands while in the Stingray Music, Youtube and Netflix apps on 4K boxes.

TELUS Home Assistant does not currently support searching using voice in the Stingray Music, Netflix or YouTube app on 4K boxes. You can, however, use the search command to find content on Live TV and On Demand.

I can’t tune the channels by name

Just say "Alexa, tune to CBC on living room TV."

Do not say, "Alexa open TELUS and then tune to CBC." Opening TELUS Skill is for managing your accounts, such as billing, data, troubleshooting, etc.

Unable to tune to a Live TV channel while on On Demand content.

Please repeat the command. Our teams are working hard to resolve this defect upon a future release.

Direct play on TV

We are working with Amazon to improve and bring the best features to you. Unfortunately, at this time you will not be able to play the movie or content directly on the TV through voice.

However, you can search for the content with voice, but for the final step you will have to use the remote to press the button.

Search with the name of a movie or series

With Alexa, you will have to say "series" after the series’ name, and "movie" after the movie's name.

For example, if you are searching for “Westworld,” you will say “search for Westworld series," and if you are searching for the movie “Jumanji,” you will say "search for Jumanji movie."

Fast forward and rewind does 30 second skips.

Please skip ahead or skip back by duration while our teams work on improving this feature.

"Launch scheduled recording" does not work even though Alexa responds positively.

At this moment, you cannot launch scheduled recordings. However, you can “launch recordings” or “go to recordings”.

My Alexa-enabled device is responding to the search command, but no changes occur on the TV.

The channel you are searching for is not in the Channel Map. Try tuning to the channel by channel name.

Alexa does not discover any of my SmartHome Security devices

If you purchased your TELUS SmartHome Security before Sept 11, 2020, please refer to

Migrate your SmartHome Security credentials on the My TELUS page

to update your SmartHome Security credentials before setting up TELUS Home Assistant on Alexa.

I only have an Alarm.com username and not a My TELUS username

At this time, TELUS Home Assistant is only available for customers set up with My TELUS accounts linked to their Smart Home Security products. If you have an Alarm.com username, you can use the Alarm.com skill available on the Alexa Skill store.

I can’t lock my SmartHome Security door

This feature is not available at this time.

"Turn off the volume" is not working

Please try again using the phrase: “Hey Alexa, mute on ‹device nickname›”. Alexa responds twice to every command. This should not affect the performance of the command appearing on screen and will be resolved in a future release.

"Tune to previous channel" command does not work

This will be resolved in a future release. Please use the channel tune command as an alternative: “Hey Alexa tune into channel 101 on "device nickname” or “Hey Alexa tune into CTV with "device nickname”

Alexa says “recording” while the screen may say “this program cannot be recorded”

This will appear when you attempt to record on an unsubscribed channel or On Demand content. You cannot record on demand content

My commands aren’t working

Who is able to use TELUS Home Assistant for Optik?

Available for all British Columbia and Alberta customers with TELUS Optik TV, Internet and a supported device.

How many Optik boxes can I link with my smart speaker?

You can link multiple Optik digital boxes to one device. Make sure to nickname your boxes so that Alexa knows which digital box should listen to your command.

Which languages are supported?

TELUS Home Assistant only supports English commands at this time

Do I need to use my remote?

For remote functions not covered by the available voice commands, you will need to use your remote to control your Optik TV. Stay tuned for more commands to become available on TELUS Home Assistant.

Can I turn my TV on using my voice?

Not at this time. Your TV and Optik TV must be turned on using your remote.

I’m having issues with my volume control.

Alexa controls the volume on your digital box and not your TV volume. For example, once you mute using your voice, you must also use your voice to unmute.

Where can I find a copy of the Terms and Conditions?

By enabling this action, you are agreeing to

TELUS Terms of Service & Privacy Policy

.