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Learn about the steps to pausing your Mobility service while you’re out of the country for 1 month or longer.
Want to keep using your Mobility service while on vacation?
For longer trips to the U.S., browse our Canada-U.S. plans for unlimited roaming with data, talk and texts and keep your Canadian phone number.
If you’d prefer to continue service while travelling, stay connected with Easy Roam® and add it for free by texting “ROAM” to “7626”.
For a daily fee, Easy Roam has you covered in the U.S. and in 200+ international destinations. Visit telus.com/travel for more information on Easy Roam®.
It’s the ability to temporarily suspend your Mobility services and pay a reduced rate while you’re away.
Note
: If you have a device currently on a TELUS Easy Payment plan, the monthly device payments will continue to be charged during the suspension period.
Am I eligible for vacation suspension?
All customers on a
monthly phone plan
can request vacation suspension. If you have an active service agreement, your contract dates will not be impacted by using vacation suspension.
Note
: Your account must be in good standing to be eligible for vacation suspension.
How long can I put my service on vacation suspension?
You can put your Mobility plan on hold for a minimum of 1 month up to a maximum of 6 months, once per year. A month, for the purposes of a vacation suspension is considered to be 30 days.
For example: November 13 to December 13 is 30 days apart and would be considered a valid request. However, February 1 to March 1 is only 28 days apart (29 days in a leap year) and would not be considered a valid suspension request.
Note
: While travelling, you will not be able to send or receive text messages or calls, or use cellular data while on vacation suspension.
If you prefer to use your phone while travelling, stay connected with
when you return to cancel the vacation suspension, and your service will be reactivated within minutes.
Will my plan or promotions be impacted?
Chargeable add-ons such as Voicemail 25, Call Forwarding and Long Distance will not work during vacation suspension and will not be charged
Add-ons such as Extended Warranty products, Stream+ and TELUS Online Security will continue to be charged and will remain active during vacation suspension
Government 911 fees will continue to apply during the suspension period
If a loyalty or promotional feature was added to your Mobility service at some point by an agent for a discounted price, the feature will continue to be charged for, and at the full price during vacation suspension. Examples of this could include extra minutes, or Voicemail to Text
Note
: If you would rather remove these features instead, you can
to do so. However, we will not be able to add them back once your vacation suspension period is over. You can review your plan information, including add-ons and promotions by using
: While your Mobility service is suspended, you will not be able to access your mobile voicemail inbox.
Begin a vacation suspension
Please log in to start this process
You will need to be logged in to My TELUS before you can start this process. Once you log in, return to this page section and you will see a form you can fill out to request vacation suspension.
Learn about roaming charges, how to avoid unexpected roaming charges while travelling or near the US border, and information for travelling across Canada