What do I do if the instructions are not clear? | Please re-read the and follow the step-by-step instructions in the TELUS Connect app. If you still have questions, you can use telus.com/BookRemoteSupport to book an appointment for a call-back from one of our expert install assistants. |
How do I get help if I need assistance completing the installation? | If you follow the steps but are unable to complete the installation, you can for a call-back from one of our expert install assistants. |
I did everything as instructed, but the service is not working (no internet, no Wi-Fi or slow internet). What should I do? | Please check the connections, the lights (on both the Smart Hub unit and the wireless gateway), the positioning and direction of the Smart Hub unit and ensure there are no obstructions between the unit and the cell tower. If you are unable to identify the issue, please for a call-back from one of our expert install assistants. |