Transfer your Home and SmartHome Security services to another person

Home Services can only be transferred to residents of the same address, whether they are an existing TELUS customer or a new customer. For example, if you have a roommate who would like to continue to use TELUS Home Services after you’ve moved out.

Services cannot be transferred to different addresses. If you’re moving, learn more about

taking your services with you to your new home

.

All Home Services under a single address will need to be transferred together to the incoming owner. If you have any of the following services, they will all be transferred over.

If you have multiple services, you won’t be able to transfer one and keep the others.

TELUS SmartHome Security can be transferred separately from the Home Services listed above.

While ADT Security services can be transferred, you will not be able to do so via the form on this page, and will instead need to

contact us

. When ADT Security services are transferred over, they are automatically converted into a TELUS SmartHome Security plan.

You can only transfer one set of services, and one address, with a single form submission. For example, if you need to transfer your Home Services (Internet, TV, Home Phone) and your SmartHome Security services, you will need to submit the form twice, once for each.

To better prepare yourself, and make your transition a smooth one, here's what you'll need to know before you get started:

As a part of the process for transferring your Internet service, you will no longer be able to access your telus.net email(s) if you use them. When filling out the request form on this page, you will need to confirm that you agree to having your telus.net email(s) deactivated. If you would like to transfer your email address(es) to the incoming owner, you will not be able to use this form, and will need to

contact us

.

As a part of transferring your Home Phone service, you will no longer be able to access your voicemail if you use this service. You will be asked in the form below if you would like to deactivate your voicemail, or if you would like to transfer your voicemail to the incoming owner.

If you’re transferring your voicemail, the incoming owner will have access to all your previously saved messages and your greeting message.

You will need to provide the following information when you call in: