Troubleshoot connectivity issues with my video cameras

Your cameras need to be connected to a power source in order to connect to your home’s Wi-Fi network. Please make sure to check if your camera is fully plugged in to rule out any issues related to power first.

Your cameras need at least 2.5 Mbps of upload speed to operate consistently. If your bandwidth is too slow, contact your internet service provider to find out how to increase your upload speed. Learn more about

internet plans from TELUS

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If other devices connected to the same network are experiencing intermittent connectivity issues, it is likely there is a problem with your router. To resolve, try rebooting the router or contacting your internet service provider.

If a camera is connected to Wi-Fi and does not have a strong wireless connection, this may make it more prone to dropping off the network. This can happen if your camera is located far away from your wireless router or if there are several obstacles between the router and the device. Walls, floors, ceilings, or even large home appliances can all affect the Wi-Fi signal strength.

To resolve a poor wireless connection, reposition the router (or extender) closer to the camera. Even adjusting the positions by a few inches can help. If relocation is not an option, consider purchasing a wireless network extender to increase range. Learn more about

TELUS Boost Wi-Fi

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: For devices connected to the router using an ethernet cable, try connecting the ethernet cable to another port or use a different ethernet cable.