Troubleshoot Home Phone voicemail problems

If you are moving your Home phone service address, or if you are upgrading your Home phone service from copper to fibre, your voicemail will be reset and all your stored messages will be removed. You will need to

set up your voicemail

for the first time.

If the password for your voicemail was entered incorrectly three times in the same session then, as a security measure, the voicemail will be inaccessible for a short period of time. Follow the steps below:

Can’t remember your mailbox password?

Reset your password

.

Not sure what to do for my first time access?

First time access and set-up

If you can’t access your voicemail or the system is not responding, verify that your phone is set to tone and not pulse. :