Understanding your Service Agreement with TELUS: Common questions answered

Allocation of bandwidth, which may limit the availability or speed of data service

Filtering for spam and malicious content, which may occasionally result in unintended blocking of inoffensive content

Restricting the network access available to specific transmission protocols

TELUS offers rate plans on month-to-month and two-year terms. If you choose to sign a two-year term as a new customer, you will receive a reduced rate.

Price Guarantee: During the service period, TELUS will not change your monthly rate plan charge or the services included in your rate plan without your consent. However, TELUS may change other terms, including charges for pay-per-use and optional services, after giving you thirty days notice. Please refer to the service terms for full details.

With a service agreement, you can enjoy the ease and security of knowing that you will have a guaranteed monthly rate plan for the duration of your service term.

Find more information on the

TELUS Bring-It-Back

here.

Check out the

Bring-It-Back eligible

devices.

Learn

how to return a Bring-It-Back device

.

Learn

how to keep a Bring-It-Back device

.