Device balances

: The Starting Device Balance is the discount you originally received for your device when you signed your service term.

: The Device Balance that appeared on your previous month’s bill.

: Over the length of your contract, TELUS automatically reduces your Device Balance each month by a set amount. This credit is equal to your original device discount divided by the number of months in your service term. At the end of your service term, the Device Balance is $0.

: The cost to upgrade or cancel your device currently. This amount is also used to determine the costs for cancellation and for changing your monthly service charges below the minimum amount.

: When you cancelled your service term, you were subject to a cancellation fee which included your current Device Balance at that time.

: There was an error on your Device Balance and a correction was made.

: A monthly credit was missed in a previous month, so an additional monthly credit was applied to your Device Balance this month.

: When you upgraded your device early and signed up for a new service term, you were required to pay off your outstanding Device Balance from your previous service term.

: When you returned your new device and decided not to upgrade early, the Device Balance you paid is refunded back to you.

: When you accept ownership of an existing TELUS mobile number and its service term commitments, the Device Balance is also transferred to you. If you wish to upgrade to a new device or cancel this account later, you will be required to pay the remaining Device Balance.

: When you transferred your account to another person, your Device Balance and service term commitment to TELUS is also transferred to the new person.

: When you exchanged your new device for a different unit or model, the Device Balance from your former device was reversed, and the Device Balance for your new device will be added on.

: When you returned your new device for a different unit or model, the Device Balance from your new device was reversed.

: In recognition of your status as a loyal TELUS customer, we discounted your Device Balance this month.

: In recognition of your status as a loyal TELUS customer, we discounted your Device Balance when you signed up for a new contract.

: Adjustments made to your Device Balance will appear in this column.

: You changed your rate plan or services midway through your term and your monthly services are now below the minimum requirement. Under your service term, you were charged half your current Device Balance at the time the rate plan or service change happened. We subsequently divided your remaining Device Balance in half. Your monthly credit amount will also be adjusted accordingly so that your Device Balance will still be $0 at the end of your term.