Information on TELUS Health MyPet veterinarians

TELUS Health MyPet veterinarians are experienced professionals, qualified to practice veterinary medicine in the relevant provinces of Canada, and registered with provincial colleges and licensing bodies.

TELUS Health MyPet veterinarians practicing in British Columbia are working in affiliation with Little Paws Animal Clinic in Richmond, B.C., and the veterinarians practicing in Ontario are working in affiliation with Pet Telemedicine Veterinary Care in Toronto.

They are trained to provide video-based care and operate at high clinical standards. All appointments booked through the app will be automatically scheduled in English.

The TELUS Health MyPet veterinarians practicing in British Columbia are working in affiliation with Little Paws Animal Clinic in Richmond, B.C., and the veterinarians practicing in Ontario are working in affiliation with Pet Telemedicine Veterinary Care in Toronto.

Currently, the veterinarians only treat cats and dogs.

We recommend seeing an in-person veterinary clinic of your choice if your pet requires a physical examination. For medical emergencies, please contact your nearest Emergency Veterinary Hospital.

TELUS Health MyPet veterinarians can help with general wellness, medical triage, diagnosis and treatment of various medical conditions in dogs and cats. After seeing a veterinarian, you will be given a treatment plan which may include a referral for a physical exam and/or certain diagnostic tests.

Common concerns we see pets for are:

If you have more than one health concern to discuss, the veterinarians will address your highest priority issue first. If not all of your pet's health concerns are addressed, we encourage you to book another appointment the following day.

While we find video-based appointments appropriate for most concerns, there are situations where our veterinarian will advise you to go in-person to a veterinary clinic of your choice for a specific test or examination. In these scenarios, the veterinarian will direct you on the next steps and the level of urgency.

Virtual appointments are not appropriate for the following medical problems and emergency veterinary care should be sought immediately if your pet is experiencing any of the following symptoms or problems:

At this time, all of our appointments are conducted virtually via video within the TELUS Health MyPet app. If your pet requires in-person care, your telemedicine veterinarian will advise you to book an appointment with your primary care veterinarian.

If you do not have a primary care veterinarian and are located in the lower mainland, you are welcome to book an in-person appointment with a vet on duty at our affiliate clinic,

Little Paws Animal Clinic

in British Columbia.

If your pet requires urgent hands-on care at an emergency facility, our Clinical Operations team can help guide you with a list of after-hours and emergency care facilities in your region.

While acknowledging the limitations of video-based assessments, TELUS Health MyPet veterinarians can provide invaluable support and guidance for pets with chronic/long-term conditions. The veterinarians provide nutritional, behavioural, wellness and life-stage appointments. Where appropriate, TELUS Health MyPet will assist patients in connecting with local veterinarian resources.

For pets who do not have primary care veterinarians or who are unable to access their family veterinarians in a timely manner, we can help assess and treat non-urgent medical issues as appropriate. Access to the TELUS Health MyPet veterinarians can help pets avoid trips to emergency clinics.

You can re-book with a veterinarian you have seen in the past for continuity of care. You will be prompted during the consultation booking stage.