Receive voicemails as text messages or emails

If you remove the voicemail feature, is also removed.

: The services available depend upon your rate plan and mobile phone or smartphone model. If you don't see a service online,

contact us

.

You can also visit an authorized

TELUS store

to set up a Voicemail to Text subscription.

To change how you receive voicemail in Voicemail to Text (text messages, email, or both), or to change your associated email address, log in to your account.

If you choose to convert your voicemail to email, you'll receive an audio file (.wav) of the voice message as well as the email. You can read the email message or you can listen to the audio file.

You can store messages as long as there is space in your email account, computer, or text message inbox.

When the voice mailbox is full, you can set it up so your oldest unsaved message is deleted when a new one is received.

To delete a Voicemail to Text message, dial into your regular voicemail and delete the original message. Deleting the converted text message, email, or .wav attachment does not delete the original voice mail in your voice mail inbox, and vice versa. Voicemail to Text messages remain on your phone or smartphone, or in your email account, until you delete them.

Download the handy

TELUS Voicemail Quick Reference Guide

for feature reference and helpful tips.