Hi, how can we help you?

Already a TELUS customer? Log in for a better experience

Try out our GenAI support chatbot

Quick actions

Tutorials to set up, fix and use your device

Track an order

TELUS service status

Suggested articles

Understanding your Service Agreement with TELUS: Common questions answered

Find quick answers to common questions about your TELUS Service Agreement, including pausing services, discounts, transfers, cancellations and more.

How to pay your bill

The easiest way to pay your TELUS bill is by pre-authorized payments. There are many other simple ways to pay as well.

Help with late payments and overdue balances

Review your options for an overdue balance, including resolving payment issues and setting up a payment arrangement.

Need more help? Try these additional resources.

Can't find what you're looking for? We're here to help.