Families
If you’re a low-income family, you may be eligible for our Mobility for Good® and Internet for Good® for families programs.
See below for program details and how to apply.
Mobility for Good
Mobility for Good® for low-income families provides Canadian families receiving the maximum Canada Child Benefit (CCB) with low-cost wireless service. Customers can get a free certified pre-owned Galaxy S21 on a 2-year term, bring their own device or take advantage of a $75 discount towards the online purchase of a refurbished smartphone or accessories through our retail partner,
Mobile Klinik
.Program details
Mobility for Good - 5GB 5G+
$
25
per month1
- 5 GB of shareable2 data at speeds up to 2Gbps and unlimited data at reduced speeds per month3
- Unlimited Canada-wide talk & text
Mobility for Good - 15GB 5G+
$
35
per month1
- 15 GB of shareable2 data at speeds up to 2Gbps and unlimited data at reduced speeds per month3
- Unlimited Canada-wide talk & text
What’s included in the plans?
Get a certified pre-owned Samsung Galaxy S21 for $0 with Easy Payment on a 2-year term starting at $25/mo. 4
Retail price: $399
Condition: Good
Storage: 128GB
Colour: Phantom Grey
Condition: Good
Storage: 128GB
Colour: Phantom Grey
Application information
- Receive the maximum Canada Child Benefit (CCB)
- Can provide a recent Canada Child Benefit statement showing your family net income of less than or equal to $36,502
- Documentation will be used for eligibility validation and then deleted or shredded. TELUS will be recording your name, mailing address, email (if applicable) and last four digits of a unique identifier.
- Individuals are encouraged to enlist the help of a friend, family member or case worker to apply on their behalf if necessary.
- Do not send the original copy of your document as it will not be returned to you.
- We will review and respond to all applications within 1 week (response may be slower for mail in applications).
- If approved, you will be sent a code along with information on purchasing a discounted phone from Mobile Klinik (if required) and instructions on how to sign up for the plan. If you cannot find the confirmation email in your inbox, please check your spam or junk mail folder.
- We recommend that you secure a device prior to signing up for the wireless plan.
- If you have an existing contract with TELUS, you can still apply for this program. If approved, you will be migrated to the Mobility for Good plan.
Note: Any outstanding Device Balances, Bring-it-Back™ program amounts or TELUS Easy Payment® balances must be paid upfront before migrating to the Mobility for Good plan.
If you are unable to apply online, you can mail a copy of your documents to:
TELUS
Attention: CART - Mobility for Good Program
4535 Canada Way
Burnaby, BC
V5G 1J9
TELUS
Attention: CART - Mobility for Good Program
4535 Canada Way
Burnaby, BC
V5G 1J9
If applying by mail, please include your full name, return address, and contact phone number. If you provide an email address, we can expedite our response to your application.
Frequently Asked Questions
What happens if I have an existing contract with TELUS?
What happens if I have a contract with an existing provider?
Can I transfer my existing number?
Do you offer support and training to help me learn how to use my device?
Who is Mobile Klinik?
Is it possible to incur pay-per-use charges while on the Mobility for Good plan?
What will TELUS do with my personal information?
What’s a Certified Pre-owned device?
What is the Certification process?
Is there a warranty on Certified Pre-owned devices?
Is anything else included with the device?
Non-profit organization requests
If you’re a non-profit seeking program assistance, please submit your inquiry using our online form.
Contact us
If you have any questions about Mobility for Good after reviewing
Frequently Asked Questions
, please contact us at [email protected]
.Success stories
Learn more about how our Connecting for Good programs are making a positive difference in communities across Canada.
Internet for Good
Internet for Good® provides thousands of low-income families in British Columbia, Alberta and some areas of Quebec with the tools and connectivity they need to succeed. Recipients must have children under the age of majority and be currently receiving the maximum Canada Child Benefit.
Program details
Internet 25
$
10
per month for 24 months (plus taxes)5
- 25Mbps6 download speed
- 25Mbps6 upload speed
- 300GB of monthly data
Ideal for:
- Up to 3 devices
- Emailing and online browsing
Most popular
Internet 50
$
20
per month for 24 months (plus taxes)7
- 50Mbps6 download speed
- 50Mbps6 upload speed
- Unlimited monthly data
Ideal for:
- Up to 5 devices
- Sharing and posting online
Internet 150
$
35
per month for 24 months (plus taxes)8
- 150Mbps6 download speed
- 150Mbps6 upload speed
- Unlimited monthly data
Ideal for:
- Up to 11 devices
- Streaming and online gaming
What’s included in the plans?
Application information
- Receive the maximum Canada Child Benefit (CCB)
- Can provide a recent Canada Child Benefit statement showing your family net income of less than or equal to $36,502
Note: The Internet for Good account must be under the name of the individual named on page 1 of the CCB statement.
TELUS is participating in the Connecting Families Government of Canada program. If you received a letter with a unique access code, please visit
TELUS is participating in the Connecting Families Government of Canada program. If you received a letter with a unique access code, please visit
connecting-families.ca
to sign up.- Documentation will be used for eligibility validation and then deleted or shredded. TELUS will be recording your name, mailing address, email (if applicable) and last four digits of a unique identifier.
- Individuals are encouraged to enlist the help of a friend, family member or case worker to apply on their behalf if necessary.
- The Internet for Good program is provided as a TELUS Wireline service only and is not available on our wireless network or for customers accessing TELUS High Speed Internet with a SmartHub.
- Do not send the original copy of your document as it will not be returned to you.
- We will review and respond to all applications within 1 week
- If approved, you will be sent a code and a TELUS call centre phone number to call to sign up. If you cannot find the confirmation email in your inbox, please check your spam or junk mail folder.
- The call centre agent can help you sign up for the service or help existing customers who qualify for this program to migrate from their current plan.
If you are unable to apply online, you can mail a copy of your documents to:
TELUS
Attention: CART - Internet for Good Program
4535 Canada Way
Burnaby, BC
V5G 1J9
TELUS
Attention: CART - Internet for Good Program
4535 Canada Way
Burnaby, BC
V5G 1J9
If applying by mail, please include your full name, return address, and contact phone number. If you provide an email address, we can expedite our response to your application.
Special Offers
Special Offers 1 of 2
Frequently Asked Questions
Can I re-apply for the discount after 2 years?
Can I get the $10 rate on my existing TELUS Internet plan?
What happens if I have an existing contract with TELUS?
What happens if I have an existing contract with another provider?
How do I find my CCB notice online?
Will this program become available to TELUS SmartHub users?
Non-profit organization requests
If you’re a non-profit seeking program assistance, please submit your inquiry using our online form.
Contact us
If you have any questions about Mobility for Good after reviewing
Frequently Asked Questions
, please contact us at [email protected]
.Success stories
Learn more about how our Connecting for Good programs are making a positive difference in communities across Canada.