Workplace Safety & Insurance Board (WSIB) Services

, it ensures that the organization or its providers are accurately paid for their services. If providers register independently on the provider portal, they can set up their banking information and organizations can select them as the payee for their services rendered.

One of the

new features

on the

WSIB registration website

is the creation of the head office. You can register as a head office on the

and associate all of the clinics for whom you bill during the registration process. Note: you will need to have their operating name and TELUS or WSIB provider ID handy.

If you would like to associate additional clinics at a later date, you can use the new

Associate to an Organization

link on the provider portal homepage. You can do so whether or not you have an organization that operates as a head office. For example, if you are part of a small chain of clinics without a head office organization, you can follow the same steps described above to add a head office to perform your billing.

For detailed instructions, please refer to the

How do I register a head office and associate its organizations

quick guide.

If you have multiple administrative staff who perform billing, select the

link on the

Email and Banking Information

homepage under the “Provider Management” section to create users and give them rights to the functions they need. For example, you could assign “WSIB Payment Administrator” to those who will manage banking information, “User Administrator to those who will manage new users, and “WSIB HC or NHC Billing” to those who will submit bills.

If your administrators share a common email address such as info@clinicname.com, their credentials will automatically be sent to the email address you provided during registration. If you would like to make any changes to the email address you provided during registration, use the

link on the provider portal homepage.

During registration, you can make associations between head offices, organizations and providers to centralize billing and payments. However, if a head office or organization has made changes in their billing relationships, they can disassociate those relationships in the system using

Other Profile Updates

link on the provider portal homepage.

For detailed instructions, please refer to the

How do I disassociate from my providers

quick guide.

Providers who would like to disassociate from a clinic if they no longer work there will need to call the TELUS Health Team for assistance at 1-866-240-7492.

Clinics now have the option to associate a head office and providers if it’s appropriate for your business needs. If you have people who assist you with your billing and administration, you can use the

link on the

homepage to add user accounts to your existing accounts.

You can use the new

Associate a Provider

link on the provider portal homepage to link these providers to your clinic allowing you to submit bills on their behalf from your account.

You also now have the option to associate your clinic to a head office and providers if it’s appropriate for your business needs. If you have people who assist you with your billing and administration, you can use the

link to add user accounts to your existing accounts on the provider portal.

Independent provider

Yes. If you have multiple logins because you have more than one service location, your accounts should have been merged for you so that you can access all of your service locations and roles using one login. When submitting a bill, simply choose which profile you are billing for i.e., location, or role. You can also set up a separate bank account for each of your service locations if this is appropriate for your business needs. If your accounts were not merged for you, you can do so using the

Merge Accounts

link on the portal homepage.

Associations must be initiated by clinics, and not individual providers. In order to be associated to your clinic, you will need to provide your name and

to your clinics.

Providers not registered for online billing

There are a number of benefits when you register for online billing including a quicker reimbursement, and the ability to track your payment status as well as your historical payments online at any time. We encourage you to switch to online billing to take advantage the many

new features

and benefits on our provider portal.

Yes. Independent providers can set up separate bank accounts for each of their service locations to ensure payments are kept separate for each service location if desired.

If you have people who assist you with your billing and administration, you can use the

link on the

Associate to a Head Office

homepage to add user accounts to your existing accounts.

If your clinic is a registered provider, the clinic can now create an association between the two of you using the new

Associate a Provider

link on the provider portal homepage to allow the clinic staff to perform billing for you. Please note that your clinic must perform the task of creating the association.

Your registration type was updated recently to reflect the services that you provide as a clinic.

You now have the option to associate your clinic to a head office and providers if it’s appropriate for your business needs. You can do so using either the

Associate a Provider

link on the provider portal homepage. If you have people who assist you with your billing and administration, you can use

link on the

homepage to add user accounts to your existing accounts.

We’ve simplified your experience in the provider portal! Your multiple accounts have automatically been merged into one account from which you can do all of your billing. You can use any of your existing credentials to access the

since your new merged account is linked to all of your WSIB provider IDs.

Once you’re on the provider portal, you can use the new self-service

Merge Accounts

link to merge your accounts if any were previously missed.

When submitting a bill, you will need to select the profile and therefore the WSIB provider ID under which you are submitting the bill. You will also need to select the payee for the bill. You can also set up a different bank account for every service for which you currently bill. If you already had separate bank accounts, they will be preserved in the system. Note: TELUS Health provider portal only supports Canadian banking institutions and accounts.

If you have people who assist you with your billing and administration, you can use the

link on the

homepage to add user accounts to your existing accounts.

Head offices

You can now register as a head office and associate your various clinics in the system. This will allow you to access the

Email and Banking Information

using one set of credentials and perform all of your billing from your head office account.

If you’re a registered head office and would like to update your address, you will need to

re-register

as a head office with an existing associated organization or clinic. You will need to have your existing

WSIB provider ID

handy.

Upon re-registration, you will receive new TELUS and WSIB provider IDs and login credentials, and you will need to re-enter your

banking information

. The new head office profile will be able to view all existing bills for the associated organization or clinic.

Providers not registered for electronic billing

You will notice that you can no longer access the billing submission applications. Instead you will be redirected to the

link on the provider portal homepage. Providers who submit bills online will be paid by EFT only going forward. Please note, you will need to configure your banking information for EFT payments.

For detailed instructions, refer to the

How do I set up direct deposit

quick guide.

International providers

To register for online billing with the WSIB, you need to provide:

Your contact information
Your role
Business information, if you’re a registered business
If you are registering as an independent provider, or as a clinic and associating to a provider, there are optional license fields that you may choose to complete
Certain clinics will need to register at least one health care provider along with their clinic registration. Read more (link FAQ which lists the clinic types that need to associate)

Once you are registered:

You will need a Canadian bank account in order to submit bills online. Simply select
email and banking
under “My Account” and enter your banking information. Watch our video on
setting up direct deposit on the TELUS Health provider portal
to learn how.

Provider roles

If you do not find your role in the provider role drop-down menu, select “Misc. Practitioners” from the drop-down menu and then enter your role in the “Role description” field once it displays.

If you do not find your provider’s role in the drop-down menu, select “Misc. Practitioners” from the drop-down menu and then enter their role in the “Role description” field once it displays.

Submitting documents online

You can submit WSIB forms, like WSIB Health Professional Program applications and other documents to support registration. You can submit up to three documents in support of your registration.

Please do not submit any claim information, forms completed on behalf of an injured person, or any information about an injured person.

Document formats that can be submitted are: JPG, PDF, GIF, TIFF, DOC, DOCX.

WSIB billing applications – context selection

If you have both active and inactive profiles, you will be asked to choose what you would like to do in the WSIB billing applications. Your answer will determine which profile you can use.

You can submit bills and view billing and payment history using an active profile. However, you can only view billing and payment history using an inactive profile.

A profile becomes inactive for any of the following reasons:

You have withdrawn from a WSIB program
You no longer provide a certain service

If you have both active and inactive profiles and choose to submit bills, then your inactive profiles are not available to select during that session.

Additional help

If you are having trouble registering online or using the provider portal, please contact the TELUS Health team by calling 1-866-240-7492 or emailing provider.mgmt@telus.com.

General

Yes, you can register for the

TELUS Health WSIB Services

if you are not a licensed provider. Please contact the TELUS Health Team (provider.mgmt@telus.com) for assistance at 1-866-240-7492.

Your numeric TELUS provider ID was emailed to you when you first registered. If you no longer have this at hand, you can also see it in the top middle of the

Yes. If you are an independent provider with multiple locations, you can enter one location upon registration, and then add other locations using the Other Profile Updates link on the

homepage.

If an organization has multiple service locations, each service location must be set up as a separate organization to ensure data accuracy in the system. Organizations can have both a mailing address and a service address, but if a mailing address is not set up, the service address will be used.

Organizations can associate their providers using the Associate a Provider link on the

, and do not have to have a head office in order to do so.

No, but if an email address is not entered, the system will default to the email address of the administrative user to allow for a single shared email address. E.g., info@clinic.com. Go to User Access & Permissions link on the

to add users to your account.

If your provider is already registered for TELUS Health, you need to associate them using Associate a Provider link on the

. You will need to have the provider’s first and last name as well as their

handy.

If your provider is not already registered, you will first need to create their profile and then associate them using the Associate a Provider link on the

How do I create and associate my providers

. In this case, you will need to have the provider’s name and license information handy.

You also have the option to associate yourself to a head office if it’s appropriate for your business needs. If you have people who assist you with your billing and administration, you can use the User Access & Permissions to add user accounts to your existing account on the provider portal.

For detailed instructions, please refer to the

quick guide.

You can associate to your head office using the

Associate to a Head Office

on the

homepage. You will need to have your head office's details handy, the head office name and its

How do I centralize my billing

For detailed instructions, refer to the

quick guide.

You can associate a provider using the Associate a Provider link on the

. You will need to have the provider's details handy, including their

How do I create and associate providers

and first and last name. If your provider is not already registered, you can create their profile and then associate them using the Associate a Provider link. In this case, you will need to have the provider’s email address and license information handy.

For detailed instructions, refer to the

quick guide.

You can associate all of your roles or addresses to a single login by using the new self-service Merge Accounts link on the

. You will need the provider portal username, password and

How do I merge two of my accounts

for the account with which you want to merge. Once merged, you will be able to access the information for all accounts under one login.

For detailed instructions, refer to the

quick guide.

You can add a new billing clerk, or any type of administrative user to your account via the User Access & Permissions link on the

How do I add users to my account

For detailed instructions, refer to the

quick guide.

You previously had two separate profiles with the same address and distinct WSIB provider IDs. These profiles have now been merged together and each address is associated to a specific

WSIB provider ID

, which will be displayed on the next screen.

You previously had two separate profiles with the same address and distinct

WSIB Provider IDs

. One of these profiles was paid by cheque and the other by EFT. These profiles have been merged together with one address and EFT associated to the address.

Your TELUS provider ID will now be conveniently displayed throughout the provider portal in the top right hand corner. Your WSIB provider ID is displayed in the header of all forms and bills that you submit to the WSIB.

The TELUS provider ID and the WSIB provider ID are assigned automatically during registration. If you have questions about the provider portal and your account, you will need your TELUS provider ID that is found at the top right corner of the provider portal and is required when contacting TELUS for support (provider.mgmt@telus.com) at 1-866-240-7492.

If you have questions about billing WSIB, you will need your WSIB provider ID found at the top of any bill or form submitted to WSIB and is required when contacting the WSIB for support at 1-800-387-0750.

If you work at multiple locations or have multiple roles, you will have a separate WSIB provider ID for each of these billing profiles. However, you only have one TELUS provider ID.

For detailed instructions, please refer to the

What’s the difference between my WSIB & TELUS provider ID

quick guide.

There are no changes to submitting bills in the upgraded system. You can continue using your current methods.

However, if you submit bills to the WSIB, either by fax or mail, we encourage you to switch to online billing and direct deposits to take advantage the many

new features

and benefits on our provider portal today.

For more information about what’s new on the

, read our

online resources

For providers with bank accounts at financial institutions other than the five major Canadian banks, it may take up to 3 business days to receive the initial deposit from TELUS Health.

If you would like to associate an unlicensed provider to your organization, you will need to contact the TELUS Health Team (provider.mgmt@telus.com) for assistance at 1-866-240-7492.

To set up direct deposit so you can submit bills and get paid electronically, go to the

How do I set up direct deposit

and select Email and Banking Information

For detailed instructions, refer to the

quick guide.

You can manage all of your banking information directly in the portal, using the Email and Banking Information application. Your account will be confirmed through the system.

For detailed instructions, refer to the

Direct Deposit User Guide

You can add or manage your users without relying on TELUS for support. If you wish to add more users such as billing clerks, administrative support, etc., you can create additional user accounts for them and manage their permissions using the User Access and Permissions link on the

How do I add users to my account

. For example, if a user will be submitting bills, you can limit their access to bill submission without giving them access to your banking information.

For detailed instructions, refer to the

quick guide and the

User Access & Permissions User Guide

You can deactivate or delete any user from your account directly in the User Access & Permissions application.

For detailed instructions, refer to the

User Access & Permissions User Guide

To register a licensed provider, go to the

and select

under “Register for our services”.

To register unlicensed and international providers, contact the TELUS Health Team (provider.mgmt@telus.com) for assistance at 1-866-240-7492.

If you have multiple accounts on the

How do I merge two of my accounts

that you wish to combine, you can do so using Merge Accounts on the homepage.

Once merged, key information from both accounts such as your roles, and service locations for independent providers and your provider list for organizations will be combined and available under the one merged account.

When logging into the provider portal, you will need the username, password and

TELUS provider IDs

for both accounts you want to merge.

For detailed instructions, refer to the

quick guide.

To register a provider, go directly to the

WSIB registration website

You will not receive a prompt for setting up banking information after registration. However, the first time you log into the

How do I set up direct deposit?

, select the Email and Banking Information link to set up your bank account.

For more information, see “

”

Centralized billing refers to the ability for an organization to bill on behalf of its providers and direct the payment appropriately, either to the organization or to providers themselves. It also refers to the ability for a head office to bill on behalf of its associated organizations, as well as on behalf of the organization’s associated providers. Payments can then be directed to the associated organizations, or to the organization’s associated providers as appropriate.

For detailed instructions, refer to the

How do I centralize my billing

quick guide.

For detailed instructions on how to submit a bill, refer to the

Health Bill Submission

Non-Health Bill Submission

user guides as appropriate.

You can determine the access of all users on your account directly in the