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Workplace Safety & Insurance Board (WSIB) Services
FAQs
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WSIB Frequently Asked Questions
Clinics
Why should I associate my providers?
I perform billing for multiple clinics with multiple accounts. How do I submit my bills using just one account?
I have multiple administrative staff who perform billing. How can I give them access to my login?
How do I disassociate a provider who no longer works at my clinic?
How do I disassociate myself as a provider if I no longer work at a given clinic?
My clinic offers one type of service at only one location. What new features could I take advantage of?
My clinic has multiple providers that are also registered users of the provider portal. What new features could I take advantage of?
Independent provider
I’m an independent provider who is registered for WSIB services and I have multiple accounts. Can I submit my bills using just one account?
I am a provider working at several clinics. Can I associate my clinics?
Providers not registered for online billing
Why should I register for online billing?
Can independent providers have separate bank accounts for each location?
I’m an independent provider who provides one type of service and work in one location. I have only one set of credentials for the provider portal. What new features could I take advantage of?
I’m an independent provider who works at a clinic. I log into the portal using my own credentials. What new features could I take advantage of?
I previously registered as an individual provider on the portal, but notice that I am now displaying as a clinic. What changes have occurred?
I am an independent provider who has multiple roles, works at multiple locations and I currently have multiple logins for the provider portal. What new features could I take advantage of?
Head offices
I am a head office, but currently registered as an organization and log into the provider portal using the credentials of my various clinics in order to do their billing. What new features could I take advantage of?
I am a head office and I need to update my address. What should I do?
Providers not registered for electronic billing
I am an independent provider or a clinic who did not set up my banking information for EFT. I submit my bills online, but I’m paid with paper cheques. What new features could I take advantage of?
International providers
I’m an international provider working outside of Canada and I want to register for online billing with the WSIB. What information do I need to provide?
Provider roles
I am trying to register online as an independent provider, but my role is not listed in the drop-down menu. How do I proceed?
I am trying to register a clinic online with an associated provider, but my provider’s role is not listed in the drop-down menu on the registration website. How do I proceed?
Submitting documents online
What kind of documents can I submit during online registration?
Which document formats can I submit?
WSIB billing applications – context selection
Why am I asked, “What would you like to do” when I access the WSIB billing applications?
Additional help
Who can I contact if I run into difficulties with online registration or using the features on the provider portal?
General
Can I register for TELUS Health WSIB Services if I’m not a licensed provider?
Where can I find my TELUS provider ID?
Can a provider set up multiple service locations?
Can a single organization set up multiple service locations?
If a head office has multiple organizations, how do organizations associate providers?
Is the email address mandatory when entering a new user through the new “User Access & Permissions” feature?
I am a clinic and would like to associate my providers. What should I do?
How can I associate to my head office?
How can I associate a new provider who has joined my clinic?
How can I associate all of my roles or addresses to a single login?
How can I add administrative users to my account?
Why are there two identical addresses when selecting my profile?
I used to be paid by cheque when I mailed in a bill, now all of my payments are by EFT. Why is that?
What is the difference between my TELUS provider ID and my WSIB provider ID, and when should I use them?
I submit bills both by mail and by using the provider portal. How does the upgraded system affect me?
I set up my bank account for direct deposit and it’s taking longer than expected to receive the initial penny deposit from TELUS Health. What does that mean?
How do I associate an unlicensed provider to my organization?
How do I set up direct deposit?
How do I update banking information?
How do I add or modify users?
How do I remove users from my account?
How do I register licensed, unlicensed and international providers for WSIB services?
How do I merge my accounts?
How do I register for WSIB services? Will there be a prompt for providers to set up their banking information after registration?
What is centralized billing?
How do I submit a bill?
How do providers know which of their users have been set up with administrative access on their account?
Training Resources
Training guides
What’s new in the provider portal?
How do I?
“How to” videos
Managing providers
This video explains how to add, update and remove provider profiles from your clinic's provider portal account.
Managing providers
Managing users in the TELUS Health Provider portal
Managing your provider profile
Setting up direct deposit in the TELUS Health Provider portal
Viewing your statements in the TELUS Health Provider portal
Managing your clinic's profile
WSIB forms
Register for TELUS Health WSIB Services
Streamline billing and communication with the Workplace Safety & Insurance Board with a free digital solution.
Or call us at:
1 866 240-7492
Monday to Friday, 8:00 AM to 8:00 PM (EST)
Get technical support
Get in touch with a TELUS Health representative.
Or call us at:
1 866 240-7492
Monday to Friday, 8:00 AM to 8:00 PM (EST)