Documentation centre for pharmacists

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Most frequently asked

If your question does not appear on this list, consult our FAQ.

How do I:

Reference Guides

Reference Guide
Diabetic Pseudo-DIN List
Pharmacy Manual
(for suppliers outside Québec)
Pharmacy Manual and Policy Changes, October 2019 – FAQ
Diabetes Step Therapy Program
Billing Quantity Reference Guide

Compound policy

Compound Submission and Eligibility Guidelines
(for suppliers outside Quebec)
Compound Submission and Eligibility Guidelines
(for suppliers in Quebec)
Compound Submission and Eligibility Guidelines
(PSHCP)
Compound Submission and Eligibility Guidelines
(PSHCP) (for suppliers in Quebec)
Compound Billing Hierarchy and Flow Chart

Video resources

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Did you know that the TELUS Health drug claims service is already used by 97% of pharmacies in Canada?

The TELUS Health drug claims service manages the payment of point-of-sale claim settlements. Use it to send and receive claim settlements and take advantage of numerous benefits:

Determination of product eligibility for most requests
Transaction conciliation
Instant access to our database for employees and their dependents
Instant confirmation of coverage
Automated payment of each transaction from the bank account of your choice
Complimentary access to our Pharmacy Support Centre where your questions and problems will be resolved

Our electronic claim settlement exchange service is offered to all pharmacies in Canada. We manage settlement claims on behalf of 15 Canadian insurers and payers and transmit more than 250 million drug claim settlements every year under our service offer.

PSHCP provider information